This Cancellation & Refund Policy applies to subscriptions to the TeamPlayer platform (“TeamPlayer”), operated by Igloo Digital Technologies Private Limited (“we”, “us”, “our”). By subscribing to TeamPlayer you agree to this policy, which should be read together with our Terms & Conditions.
Subscriptions
TeamPlayer is offered on a subscription basis (Free Trial, Team 10, Team 20 and Team 50 plans). Paid subscriptions are billed in advance on a monthly or annual basis through our authorised payment partner. A subscription begins once payment is received and confirmed.
Free Trial
A Free Trial lets you evaluate TeamPlayer before making any payment. No charge is made during the Free Trial, and you may stop using the service at any time before the trial ends without any liability.
Cancellation
You may cancel your subscription at any time by writing to info@teamplayer.in from your registered email address, or through your account settings where available. On cancellation, your subscription remains active until the end of the current billing period, it will not renew for the following period, and no further charges will be made. Cancellation does not automatically entitle you to a refund of fees already paid, except as set out below.
Refunds
Subscription fees are generally non-refundable. Refunds are considered only where the service is terminated for a Severity 1 failure that is attributable to us and not resolved within a reasonable time, as described in our Terms & Conditions (in which case we refund the prepaid fees covering the unused remainder of the term), or where there has been a duplicate charge, an incorrect amount, or a payment made in error and you notify us within 7 days of the transaction. Refund requests are not entertained for reasons such as non-use of the service, change of mind, or failure to cancel before a renewal date.
How refunds are processed
Approved refunds are made to the original payment method used for the transaction. Once approved, refunds are processed within 7 to 10 business days; the time for the amount to reflect in your account depends on your bank or card issuer and is usually completed within 30 days.
Contact us
For any cancellation or refund request, contact Igloo Digital Technologies Private Limited, Office No. 305, Plot No. G-01, Gut No. 796, Sector-18, Sanpada, Navi Mumbai, Maharashtra 400703. Email: info@teamplayer.in. Phone: +91 86575 99000.